Terms & Conditions
The first line of your account information (as shown on your season ticket renewal and invoice) denotes the season ticket holder of record. For your protection, we will only accept payments, address changes, seat Improvements, additional seat requests and inquiries from the person designated as the season ticket holder, his or her spouse, or a legal representative. Tickets held in the name of a business should designate a company representative to make such changes and inquiries.
Account Information Changes
It is the account holder's responsibility to inform the USD Athletic Department of contact information changes (e.g. change of address, telephone number, email address, etc.). Submit new information in writing to the USD Athletics Ticket Office at 5998 Alcala Park, San Diego, CA 92110 or email@example.com.
Each ticket issued by the USD Athletic Department is a revocable license and may be withdrawn and admission refused for any reason and at any time in the sole discretion of USD, upon refund of the printed purchase price. Without refund of any portion of the printed ticket price, USD may refuse admission to or eject any ticket holder whose conduct is considered by USD officials to be disorderly, inappropriate, in violation of USD policy, in violation of the law, or who fails to comply with the terms of this license or any security measures taken or instituted by USD.
The holder of this ticket voluntarily assumes all risk and danger of personal injury and all hazards incidental to the event for which this ticket is issued, however the injury or hazard may be caused, whether by negligence or otherwise, and without regard to whether the injury or hazard occurs prior to, during or after the actual event, in the parking lots, other facilities, or anywhere on USD property.
The ticket holder agrees not to transmit or aid in transmitting, in whole or in part, any description, account, picture, video, audio, or any live or recorded media reproduction or result of the event for which this ticket is issued. Breach of the foregoing will automatically terminate this license. The ticket holder grants to USD and any of its respective designees or affiliates, the irrevocable permission to use the holder's image, likeness, actions and statements in any live or recorded video display or other transmission, reproduction or depiction in any media in connection with all or part of the event for which this ticket is issued, for publicity, promotion, advertising, news or any other purposes.
Unruly behavior will not be tolerated at any USD athletic event, and in some circumstances, will result in the offender's ejection from the athletic facility. Such behavior includes, but is not limited to
- The abuse of alcohol or other intoxicants
- Fighting, taunting, or any action that may harm or endanger others in the facility
- Refusal to extinguish smoking materials in the facility
- Abusive or foul language and obscene actions
- Any behavior resulting in the disruption of the game
- Throwing objects of any kind onto the playing surface
- Any other conduct deemed to be beyond the bounds of reason for a spectator attending a collegiate sporting event
Spectators who are arrested and repeat violators who are found to be season ticket holders may have their ticket privileges permanently revoked - regardless of whether or not the spectators or violators are the season ticket holders of record.
Child/Infant Admission Policy
Children 3 years of age and under are not required to have a ticket to gain admittance to USD athletic events, as long as they sit in an adults' lap. As a courtesy to all fans and to comply with fire regulations, children should not sit in the aisles or walkways.
Lost or Stolen Tickets
A fee of $1 per ticket may be assessed to replace lost, damaged or stolen tickets. In the event of theft, please contact your local police department to report the crime and obtain a copy of the police report prior to contacting the ticket office to have the tickets replaced. Damaged tickets will be accepted at the turnstiles providing the ticket is intact and legible, but if the ticket has been damaged beyond recognition, a replacement will need to be issued. In all cases of lost, stolen, or damaged tickets, please contact a ticket office representative who will advise you on the necessary procedure to receive replacements.
The USD Athletics Ticket Office accepts Visa, MasterCard, American Express and Discover credit & debit cards, checks & money orders (made payable to University of San Diego) and cash for all ticket-related transactions.
Refund & Exchange Policy
All sales are final. No refunds or exchanges will be made due to a game time or date change.
If an event is cancelled, and not rescheduled, due to weather, darkness, or unplayable conditions, no refunds will be issued. In case of cancellation, call (619) 260-7550 or visit usdtoreros.com for up to date information. If a game is postponed, your ticket is valid to attend the rescheduled game. There are no cancellations, refunds, or exchanges for postponements, rescheduling, or time change of an event. The original ticket issued will be honored for the new date and time of the event.
Resale or attempted resale of any ticket at a price higher than the face value printed on the ticket is prohibited and is grounds for seizure and cancellation of the ticket without refund or other compensation.
Give yourself ample time to navigate the parking at USD. Visitors are required to display a valid permit or pay at a pay station Monday through Friday from 7 a.m. to 7 p.m. When space is available, you may park in the Mission Parking Structure (located next to Torero Stadium) for a fee. Please click here for more information about metered parking on campus. Visitor permits may be obtained from the west entrance kiosk. Visitors are allowed to park for free in the West Parking Structure and Lot, and the West Gravel Lot. Please refrain from parking on the main campus.
The University of San Diego will soon become a 100% smoke and tobacco free campus. The Smoke and Tobacco-Free Policy will go into effect on August 18, 2015.
Jenny Craig Pavilion
5998 Alcala Park
TICKET OFFICE HOURS
Monday - Friday 9:30am-4:30pm
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